INTERNATIONAL WINE TRANSPORT
Due to the fragility of wine / wine bottles, we take special measures regarding the conditions of transport. We work exclusively with well-known transport companies, such as UPS and DHL, that (1) are specialized in the shipment of wine (when possible by air) and that (2) can comply with our demanding specifications.
Wine shipments are prepared using customized wrapping and packaging materials specifically designed to protect the wine from breakage or temperature variations.
All wine shipments are insured against all risks during the transport, including breakage, theft, and tampering with the bottles or their contents, to ensure that your wine arrives at your premises in good condition.
- The delivery
All wine deliveries are made by an express mode of transport, designed to ensure that the order is delivered in the shortest possible time frame to its destination in France, Europe, Taïwan and the USA.
Prior to shipping the order, the wine is kept in the premises of PLANET PROVENCE under optimal storage conditions.
We inform you about the processing and shipment of your order by e-mail. We also provide a link to the carrier’s site, enabling you to follow your shipment from the time it is sent until the delivery of the wine at your home. Delivery is made by UPS or DHL according to your specified destination.
Wines are wrapped and packed in units of 6 bottles, using special packaging designed to protect the wines from breakage and temperature variations.
- Deadlines, follow-up and mode of delivery
Wine orders are prepared on our premises and deliveries are made by our logistic partners directly to the address indicated on your order form.
On the day of the expedition we will notify you by email to confirm that your order has been received by the carrier.
The email will contain a link allowing you to follow the progress of your delivery on the carrier’s website.
- Reception of your order
On the day of the delivery, please inspect your package and contents carefully to ensure that it did not undergo damage.
In the unlikely event that the shipment underwent a damage, it is imperative that you (1) refuse acceptance of the order; (2) record your refusal in writing on the documentation of the deliverer; and (3) notify us of your refusal by e-mail via firstname.lastname@example.org or by telephone: +33 (0) 607371904.
- In case of absence on the day of the delivery
In the event that you are absent on the day of delivery, and depending on the delivery instructions you provided, the deliverer will leave a notice in your mailbox to inform you of the attempted delivery and provide you with instructions for rescheduling the delivery.
In the event of repeated absences, you will be notified by SMS of the delivery of the package to an alternative delivery address, where you can claim your package.
- Return and refund
Any return of an order is chargeable to the customer.
In the event that you wish to return an order, please contact us by email at email@example.com so that we can supply you with the information necessary for the forwarding of your order.
In the event that your package was damaged in shipment, you can choose (1) the replacement of products that have suffered damage (please return the wine in question to us, unless the bottle has been broken in shipment) or (2) the refund of your order, which will be made by bank transfer.